Our mission is to provide you with the best possible health care, and financial concerns will never interfere with that mission. Our Patient Financial Assistance Office is happy to guide you toward a payment plan that fits your needs.
Payment information
If you’re writing a check, make it payable to York Hospital and send it to: York Hospital Billing Office P.O. Box 70725, Philadelphia, PA 19716-0725.
Please note all of our patients whose insurance requires a co-pay are now asked to make their payment at the time of service. Additionally, all CT, MRI, and surgery patients without secondary insurance, as well as our self-pay patients, are asked to pay a deposit upon arrival that will be credited toward their final balance. In these cases, there may also be an additional out-of-pocket amount due following the services, which will be billed separately at a later date.
Frequently asked questions
If you have any billing questions that aren’t answered on this page, contact our Patient Financial Assistance office by calling (207) 351-2398 or by emailing yhpatientbilling@dbctl.com.
If you have insurance, the bill is sent to them for payment first. After they pay their portion of the bill (which can take 60-90 days – sometimes 120), you will then receive a bill for the portion you owe. If you do not have insurance, you will receive your bill generally 10-15 days after service is rendered.
Payment is due within 30 days.
We’re happy to provide you with an itemization of your bill. Feel free to call us at
Yes, we accept MasterCard, Visa, American Express, and Discover. If you would like to pay by credit card, please call
Yes, we’re happy to talk to you about payment plans. Feel free to call us at
If you are on a payment plan and you receive another bill for another date of service, you’ll need to contact us at
Make checks payable to York Hospital and send to: York Hospital Billing Office P.O. Box 70725, Philadelphia, PA 19716-0725.
Yes, we accept online payments through your bank, and we also have a secure online payment option available here.
We’re happy to assist you. Please call
Call our Financial Assistance office at
Staff are available to talk to you about financial assistance programs at York Hospital. Please call our Financial Assistance office at
You can also download the application here. Simply print out the application, fill it out, and send it back to us (via the contact information on the cover). We’ll call you if we have any questions and to let you know if you qualify.
All of our patients whose insurance requires a co-pay are now asked to make their payment at the time of service. Additionally, all CT, MRI, and surgery patients without secondary insurance, as well as our self-pay patients, are asked to pay a deposit upon arrival that will be credited toward their final balance. In these cases, there may also be an additional out-of-pocket amount due following the services, which will be billed separately at a later date.
York Hospital’s physician offices have transitioned to become departments or provider-based clinics of the hospital. Under Medicare, if a physician office meets specific regulations, the hospital can classify the physician practice as a provider-based clinic. Because of this, you will receive two Medicare Summary notices, one from Medicare Part A and one from Medicare Part B. On your statement, you will see both a provider charge and a clinic charge. The clinic charge or Medicare Part A services will cover expenses such as nursing and support staff, as well as any medical or technical supplies or equipment and the use of the room. Services, treatments, or procedures provided by your doctor or practitioner will be classified as provider charges under Medicare Part B.
When making medical payment decisions, make sure you know:
- The total costs
- What your insurance will cover
- What you’ll have to pay out of pocket
- What method of payment the hospital accepts
- If you or your hospital physician’s office staff will be completing insurance forms
A deductible is the initial amount of “covered” health costs that you pay before your insurance plan begins reimbursement. A deductible is usually a set dollar amount such as $250 or $500. A co-payment is the portion of your health care expenses not covered by insurance. A co-payment is usually a percentage figure, like 10% or 20%.
For example, on a $500 bill, your deductible might be $150, so you would have to pay the first $150. This leaves a balance of $350. Of that $350, your co-payment might be 20%, meaning that you will have to pay an additional $70. Your insurance company will pay the remaining $280.
Once you have this information, there are various ways for paying your bill. If your insurance pays all but a deductible or co-payment, you will be required to pay an estimate of your portion of the bill at the time of service. In certain circumstances, you will be able to make monthly payments to the hospital until your bill is paid in full. You should discuss this with our Patient Accounts Department. Make sure you understand what the hospital requires and what payment options you have.
The hospital will bill your insurance company directly (unless you specify otherwise). You are ultimately responsible for making certain that your bill is paid. If a balance remains after your insurance has issued a payment or a denial, payment is due immediately upon receipt of your statement.
In addition to your bill from the hospital, you may receive bills from other physicians who may have provided services to you. For instance, you may receive bills from consulting physicians, radiologists, or other specialists. Please contact their office directly if you have questions concerning their bills.
York Hospital contracts with Balanced Healthcare Receivables (BHR) as a professional third-party debt collection agency. You may receive calls from them on our behalf and as our agent if your bill is delinquent and unpaid. As a hospital vendor, BHR follows all privacy laws to protect your medical information. Their toll free number is